Casago Airbnb Management Review

What Casago Is

Casago is a full-service property management and vacation rental company, founded in 2001, with homes in top vacation destinations across Mexico, the United States, Costa Rica, and Aruba. Headquartered in Scottsdale, Arizona, Casago aims to maximize homeowners' return on investment while delivering a seamless and memorable experience for guests. With over two decades of expertise in property management, Casago provides end-to-end services, including marketing, pricing optimization, guest services, cleaning, and maintenance. These property management services seek to provide a hassle-free experience for property owners.

Casago Reviews

Casago has received mixed feedback from both property owners and guests. While there are several negative user reviews found online, it's important to note that experiences can vary.

Casago Yelp Reviews

On Yelp, Casago received 3.3 stars out of 5, based on 61 reviews.

Positive feedback from real estate investors highlights its hands-on approach to maximizing property investments. Investors appreciate the company's expert recommendations on property furnishings, high-quality listing photos, and exceptional service and support. The team is recognized for going above and beyond in providing transparent market analysis and valuable insights to help investors make informed decisions.

Negative reviews include complaints about the customer service and refund policies. Complaints highlight the company's unwillingness to accommodate cancellations or reschedule stays, even during emergencies like severe weather conditions. Guests have also expressed frustration over inconsistent property conditions, unexpected fees, and poor responsiveness from support teams.

Casago Better Business Bureau (BBB) Reviews

Casago received an A- rating from the Better Business Bureau (BBB) and has been accredited in the platform since March 2012. 

Positive reviews praise Casago for providing clean accommodations, excellent resort amenities, and responsive customer service. Some guests also mentioned that the booking process via Casago is extremely easy and payment is pretty straightforward.

However, despite these comments, numerous negative reviews cite the opposite unresponsive management, unclean properties with pest infestations, and misleading information regarding property details and fees. Customers also report difficulties obtaining refunds and accuse the company of unethical practices, including canceling bookings without sufficient reason.

Casago Google Reviews

On Google, Casago was rated 4.5 stars out of 5 from 151 reviews.

Positive reviews emphasize the platform’s excellent customer service, responsive support team, and well-maintained properties. Guests appreciate that the vacation rentals are clean and accurately represented in photos. Property owners also commend Casago for its efficient management, addressing issues in a timely manner, and providing valuable support throughout their ownership,

Negative feedback includes dissatisfaction with Casago’s policies, hidden fees, and customer service. Complaints highlight issues with additional contracts that include unexpected charges for utilities and security deposits, which were not clearly stated on Airbnb listings. There are reports of unprofessional interactions with the management being accused, discriminated against, or unfairly treated. There are also mentions of misleading claims regarding property conditions, homes being unclean, and pest issues. 

What Casago Airbnb Management Offers Hosts

Casago offers property management services for vacation rental hosts, overseeing various aspects of the rental process. The company manages property listings, arranges professional photography, and utilizes marketing strategies to attract potential guests. It also handles guest coordination, including communication and booking management.

The company employs housekeepers to maintain rental properties between stays. It also collaborates with vendors such as pool service providers, groundskeepers, and subcontractors to assist with property upkeep. In addition, Casago provides 24/7 guest support. These services aim to maintain property standards while facilitating the rental process for homeowners and guests.

Casago Property Management Locations

Casago manages vacation rental properties in various locations across the United States, Mexico, and other destinations. The company operates in some of the most popular vacation spots, including:

• Mexico: Cancun, Cabo San Lucas, Puerto Vallarta, Playa Del Carmen
• United States: Phoenix, Santa Barbara, Tucson

Casago also has a presence in additional markets beyond these locations. The company is headquartered in Scottsdale, Arizona, where it oversees its property management operations.

Casago Property Types

Casago manages a variety of property types to accommodate different rental needs. These include:

• Vacation Rentals: Fully furnished short-term rentals for travelers and tourists.
• Corporate Housing: Temporary housing solutions for business professionals and corporate clients.
• Long-Term Rentals: Residential properties available for extended lease agreements.
• Unfurnished Long-Term Rentals: Rental properties without furniture for tenants seeking long-term accommodations.
• Single-Family Homes: Standalone houses available for short-term or long-term rentals.
• Set Your Own Terms: Flexible rental arrangements based on homeowner preferences.

This range of property types allows Casago to cater to different tenant demographics and investment strategies.

Casago Minimum Requirements

While specific minimum requirements for property enrollment are not publicly detailed, Casago typically seeks properties that meet certain standards to ensure guest satisfaction. Also, these requirements may vary by location.

To list a property with Casago, general expectations include:

• The property must be in good condition and meet safety regulations.
• Homeowners must comply with local rental laws and zoning requirements.
• The rental should be properly maintained and ready for guest occupancy.

Additionally, Casago does not provide furnishing or decor services. Property owners are responsible for equipping their rentals with essential items such as furniture, appliances, cookware, and dinnerware to ensure a comfortable guest experience.

Casago Property Management Services

In addition to the core management services, Casago offers:

• Dynamic Pricing: Adjusts rental rates based on market demand to optimize revenue.
• Guest Screening: Screens guests to ensure they meet certain criteria, protecting property integrity.
• 24/7 Support: Provides round-the-clock assistance for both guests and property owners.
• Housekeeping and Maintenance: Ensures properties remain clean and well-maintained for guest stays.
• Vendor Coordination: Manages trusted service providers for pool maintenance, landscaping, and repairs.
• Marketing and Listing Management: Creates and promotes property listings across multiple platforms.
• Booking and Payment Processing: Handles reservations, payments, and financial reporting for homeowners.

These services help streamline property management while maintaining a high standard of service for both owners and guests.

Casago Costs and Fees

Casago's fee structure is not explicitly stated in its website and other publicly available sources. Property management companies typically charge a percentage of the rental income, which can vary based on services provided and property location. For precise information, it's advisable to contact Casago directly to discuss potential costs and fees associated with their services.

Casago Terms and Contract

Casago offers flexibility for property owners who join its vacation rental program. Homeowners can choose to enter or exit the program at any time. However, Casago requires a 30-day notice if an owner decides to remove their property from the listing.

For transparency, Casago provides a copy of the agreement upon request, allowing homeowners to review the terms before committing. This ensures that property owners fully understand their responsibilities and the services provided under the management agreement.

How to Get Started With Casago

Property owners interested in partnering with Casago can begin by visiting their official website and reaching out through the contact form or provided contact information. An initial consultation will typically assess the property's suitability, discuss services offered, and outline the management process. This personalized approach ensures that the partnership aligns with the owner's goals and expectations.

Casago Alternatives and Competitors

The top Casago alternatives are:

1. HomeTeamVR

Home Team Luxury Rentals focuses on managing luxury vacation rentals, offering comprehensive services designed for high-end properties.

Key features:

• Full-Service Management: Oversees all aspects of rental operations, including marketing, booking, guest communication, maintenance, and housekeeping.
• Proactive Maintenance: Performs regular inspections and addresses potential issues early to ensure property upkeep.
• Personalized Service: Tailors services to meet the unique requirements of each homeowner and property.
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Home Team is suited for property owners who prefer a hands-off approach while maintaining high-quality standards and delivering premium guest experiences.

2. AvantStay

AvantStay specializes in short-term rental management, focusing on enhancing guest experiences and maximizing homeowner revenue.

Key features:

• Full-Service Management: Handles marketing, pricing, guest communication, maintenance, and housekeeping.
• Design and Photography: Provides interior design services and professional photography to showcase properties effectively.
• Advanced Technology: Utilizes proprietary tech solutions for dynamic pricing, booking management, and guest services.
• 24/7 Support: Offers around-the-clock assistance for both guests and homeowners.

AvantStay is suitable for homeowners seeking a comprehensive management solution that emphasizes elevated guest experiences and operational efficiency.

3. Evolve Vacation Rental

Evolve offers a flexible, lower-cost alternative to traditional property management services, focusing on transparency and affordability.

Key features:

• Low Management Fees: Charges a 10% booking fee, which covers property listing, marketing, and guest support. Homeowners are responsible for expenses like housekeeping, maintenance, and other operational costs.
• Owner Control: Lets homeowners manage their property calendar so they can oversee bookings while leveraging Evolve’s marketing and booking support.
• Extensive Marketing: Lists properties on major platforms such as Airbnb, Vrbo, and Booking.com, optimizing exposure for bookings.

This model suits homeowners who want professional marketing assistance while maintaining a more hands-on approach to property management.

Bottom Line

Casago is a vacation rental management company with operations across the United States, Mexico, Costa Rica, and the Caribbean. It offers property owners services such as marketing, guest communication, housekeeping, and maintenance. However, customer experiences vary. While some property owners and guests report positive interactions and well-maintained properties, others have raised concerns about customer service, refund policies, property issues, and unexpected fees.

Before choosing a property management company, you should carefully review contracts, fee structures, and service offerings to ensure they align with your needs. Those looking for a great alternative may consider Home Team Luxury Rentals, which specializes in luxury vacation rental management with a focus on high-end service and property care.