California Vacation Rentals

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Frequently Asked Questions

  • What is your cancellation policy for vacation rentals?

    Our cancellation policy is designed to give you peace of mind while balancing the needs of our homeowners.


    • For cancellations made 30 or more days before your stay, we offer a full refund, minus a $25 administrative fee.
    • Cancellations between 7 and 30 days prior to arrival result in the forfeiture of your 25% deposit.
    • If you cancel within 7 days of your arrival, the entire booking amount will be retained.

    This policy ensures that both guests and homeowners are fairly protected. Should you have any specific concerns, feel free to reach out to our team.

  • Can I bring my pet to a vacation rental?

    Absolutely! Many of our vacation rentals are pet-friendly, but the exact policy may vary depending on the property. A standard $125 pet fee applies to ensure the home is ready for your stay and for the next guest.


    We encourage you to review the pet policy on each property’s listing or contact our guest relations team to confirm any special requests for your pet’s stay.



  • What attractions and activities are near vacation rentals?

    Our vacation rentals are conveniently located near a variety of activities and attractions, whether you're looking for relaxation or adventure. Some of the top local attractions include:


    • Outdoor activities like hiking, boating, and water sports.
    • Cultural landmarks such as museums, galleries, and historical sites.
    • Shopping and dining at local markets, boutique stores, and renowned restaurants.

    Our team can recommend personalized experiences to make the most of your stay.

  • What should I know about arrivals and departures for vacation homes or condos?

    We prioritize a seamless experience for all guests, which begins with a smooth arrival and ends with a stress-free departure. You’ll receive detailed check-in instructions, including the property address, entry codes, and check-in/check-out times.


    Our contactless check-in process is designed for both convenience and safety. Standard check-in is at 4 PM, and check-out is at 10 AM, though early check-in or late check-out may be available upon request.

  • Are there any specific house rules for vacation rentals?

    To ensure a comfortable and enjoyable experience for all guests, we have a few house rules. While these may vary by property, some common guidelines include:


    • No smoking within the home.
    • Pets are allowed only in designated pet-friendly properties.
    • Quiet hours may apply in residential neighborhoods.
    • Guests should report any damages during their stay.

    We ask that all guests review the house rules upon booking to ensure a smooth and enjoyable stay.

  • What safety measures are in place at vacation rentals?

    Guest safety is a top priority, and all of our vacation rentals are equipped with modern safety features, including:


    • Smoke detectors and carbon monoxide detectors.
    • Fire extinguishers in accessible areas.
    • Keyless entry systems for added security.

    Some properties may also offer 24/7 guest support or on-site security systems for your peace of mind.

  • Do vacation homes or condos offer parking, and is it included?

    Yes, most of our vacation homes and condos offer parking, typically included with your booking. This could range from private parking spaces to garages or on-site parking.


    Specific parking details are provided in each property listing, and our team can help with any special parking needs, such as for oversized vehicles.



  • Are your vacation rentals verified, and are you verified hosts?

    Yes, all of our vacation rentals are verified, and we are proud to be verified Superhosts on multiple platforms, including Airbnb. As verified hosts, we’ve maintained high ratings by prioritizing guest satisfaction and superior service.


    When booking with verified hosts, you can trust that your stay will be handled with the highest level of care and professionalism.

  • Is early check-in or late check-out available for vacation rentals?

    We understand the importance of flexibility when planning your vacation. While standard check-in is at 4 PM and check-out is at 10 AM, we do our best to accommodate early check-in or late check-out requests based on availability.


    We recommend contacting our guest relations team early to make adjustments, and we’ll strive to meet your needs.



  • Are there pet-friendly vacation homes available?

    Yes, we offer a wide selection of pet-friendly vacation homes for those traveling with pets. Each property is carefully selected to ensure your pet has a comfortable and enjoyable stay.


    Some of our pet-friendly homes even offer outdoor spaces, like fenced-in yards, for your pet to enjoy. A standard $125 pet fee applies, and our team can help you find the perfect property for your needs.

  • What is the best way to book a vacation rental?

    Booking your perfect vacation rental is easy! You can book directly through our website, which offers detailed property descriptions, real-time availability, and secure payment options.


    Our properties are also listed on top travel platforms, such as Airbnb, Expedia, Booking.com, Homes & Villas by Marriott International, and VRBO. We recommend booking directly through our website for the best rates and exclusive offers.



  • What amenities are included in your vacation rentals?

    Our vacation rentals are designed to offer a luxurious and comfortable experience. While amenities vary by property, many homes include:


    • High-speed Wi-Fi.
    • Fully equipped kitchens.
    • Private pools or hot tubs.
    • Fireplaces and cozy lounges.
    • Smart TVs with streaming services.

    Some properties also offer access to community amenities like golf courses, tennis courts, or beachfront access.

  • What are the top-rated local restaurants near vacation rentals?

    When staying in one of our vacation rentals, you’re never far from some of the best dining experiences. You can enjoy:


    • Seafood and local specialties at nearby restaurants.
    • International cuisine just a short drive away.
    • Family-friendly eateries and charming cafes.


    Our team can recommend the best dining options based on your preferences to make your stay even more enjoyable.

  • Do vacation rentals offer access to outdoor activities like parks or beaches?

    Many of our vacation rentals are located near parks, hiking trails, or beaches, depending on the destination. Whether you’re looking to explore the outdoors or relax by the water, our properties are ideally situated to help you make the most of your stay.


    Check the individual property listings for details, or contact our team for recommendations tailored to your interests.

  • What is SUPERHOG, and how does it protect vacation rentals?

    We use SUPERHOG as part of our guest screening process to ensure both guests and homeowners are protected. SUPERHOG provides coverage for accidental damage and helps ensure a smooth and safe experience.


    Before your booking is confirmed, you'll need to complete a SUPERHOG application, which includes a background check and signing a Rental Agreement. This process ensures the safety and security of all our guests and properties.



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