Frequently Asked Questions

Cancellations made 30 or more days prior to arrival are subject to a full refund minus a $25 cancellation fee. Cancellations made more than 7 days but less than 30 days prior to arrival would result in loss of the 25% deposit. Cancellation within 7 days or less prior to arrival would result in a loss of the entire stay amount.

At the time of booking, we ask our guests for a security deposit. This is in case there is any damage to the property during your stay. The money is simply reserved a day or two before you arrive and then released after departure on return of the keys and if there is no damage, there is nothing you need to do.

We use SUPERHOG as part of our guest screening process. Your SUPERHOG application must match the primary guest name on the reservation, and your background check must be completed within 48 hours of receiving your booking confirmation as per State and City law. Your booking is NOT confirmed until these requirements have been fulfilled. Once the reservation is confirmed, and prior to check-in, guests must sign a Rental Agreement outlining the terms of the stay, stating that they agree with and acknowledge:

• To abide by our rental terms and conditions.
• To provide a copy of a valid government-issued ID and matching credit card prior to check-in.
• We collect a non-refundable damage waiver of $50, paid via SUPERHOG
• The waiver will cover you for any accidental damage during your stay

Pets are welcome at most of our properties, but may vary slightly per property. To ensure we can accommodate your pet during your stay, please see each property for pet details. If a property is pet-friendly, there is a standard $125 pet fee.

As a family-friendly company, we welcome children to all of our properties! Please contact us prior to your stay if you have any special accommodation requests if you’re staying with children. 

Prior to your arrival, you will receive specific details on property address, check-in and checkout times, and entry codes, to name a few, to make your arrival and departure as seamless as possible! Need a later checkout? Contact our guest relations team so we can accommodate you!

Yes, our amenities will entertain you and your loved ones for days. Take a dip in the hot tub, rest & relax with your favorite book by the fireplace, cozy up to a movie night on the big screen, or channel your inner competitive spirit and enjoy club access with a round of golf or a tennis match.

Our state-of-the-art safety and contactless technology will put your mind at ease during your stay. Our guest relations team will provide clear and concise instructions leading up to your stay to make your check-in experience seamless so you can easily transition into vacation mode.

Yes, we’re so honored to offer our guests a Superhost experience, which globally sets us apart as top-rated, experienced hosts. Need something during your stay? Our guest relations team is on stand-by to ensure your stay is best in class. Our job isn’t done until our guests leave with a smile on their face.

We think through all the small details so you have exactly what you need during your stay, whether you’re relaxing with your crew or planning to entertain. All of our properties are professionally sanitized and cleaned prior to your arrival to ensure you feel right at home the second your feet hit the welcome mat.